Chapter 1: Introduction and Overview (Prelim)
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Introduction and Overview (WEBCLASS) (50:33) (50:32)
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What is a Formal Problem? (WEBCLASS & EXERCISE) (34:15) (34:14)
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Information and Problem Overload (WEBCLASS) (36:22) (36:22)
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Problem and Task Team (WEBCLASS) (18:13) (18:13)
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Transfer of Learning & Expertise and Domain Specificity (WEBCLASS) (34:24) (34:24)
Chapter 2: Systems & Processes (Midterm)
Chapter 3: Operational Advantage (Finals)
